Dr. Phanthian Zuesongdham

Head of Division Port Process Solution
Hamburg Port Authority

Dr. Phanthian ZUESONGDHAM born in Bangkok, Thailand. She holds a BA in international transport management and an MBA in finance and logistics. Since her first graduation, she worked with different international organisations such as UNESCAP, Lufthansa Cargo AG and Deutsche BP AG as well as at Hamburg University of Technology and Jacobs University in Bremen. In 2010 she obtained her PhD in process management and maritime logistics.

In the same year, Phanthian joined the Hamburg Port Authority (HPA). She has set up and established the Process Management as a steering instrument for all hierarchies in the organisation and proved that anyone can apply process management in their daily life. She has been taking different senior management roles of various units within the HPA to drive digital transformation. Since 2015 she has been appointed as Head of the smartPORT Programme Management in the matrix organisation. She is also active in many working groups concerned with digitalisation and many innovation-related initiatives in transport and logistics industry on a national, European and international level. She specialises in process management, enterprise architecture, project cargo, risk management, intermodal logistics (especially sea and air transports) and port management. As of December 01, 2020, Phanthian is now responsible for Business Division Port Process Solution focusing on optimisation of processes across the port of Hamburg and business development. Also, in 2020 she has been awarded as Digital Female Leader in the category Digital Transformation.

Phanthian spends her leisure time with reading, music, podcast, documentary reports and stand-up paddling.


C-Level Panel & Debate: Considering New Emerging Business Models in Ports
1st April 2021, 9:15AM – 10:15AM BST
The impact of COVID-19 on ports led many to take a step back and reconsider the traditional business models they operate under especially as the global landscape as we know it has changed. In this session, explore new revenue/business models in ports.